Accepted Payments

We accept cash, all major credit cards, Paypal, CashApp, and wire transfer. All funds must be in USD.  Financing options are also available through Affirm and ShopPay.

We also offer a 30-day layaway plan on guitars priced over $999. A 40% down payment is required to reserve the item, with the remaining balance paid within 30 days. If the balance is not paid within 30 days, 70% of the down payment will be refunded and the remaining 30% will be retained by Northwest Music as a program fee. If the balance is paid within 30 days, there are no extra fees and the item will be promptly released or shipped to the customer.

Return Policy

Northwest Music is an independent, family-owned business and we greatly value our customers. While we take great measures to provide quality items and detailed information, we understand that sometimes a return or exchange may be needed. Please review this return policy to help make that process as smooth and efficient as possible.

First and foremost, we encourage you to contact us prior to ordering and ask any questions you may have. People often have certain expectations of a product based on second-hand information. This happens when you see a gear review on YouTube or read opinions on various forums. It's easy to simply take someone else's experience and assume you will have the same experience, but we know first-hand that's not always the case. So, let's discuss the item in question and make sure you know what to expect when it arrives.

When buying used instruments, it's important to understand that they aren't perfect. We perform repairs as needed so the guitar functions as designed from the factory, but there will be some amount of imperfections and 'wear and tear' present in the instrument you receive.

Aside from a pre-purchase consultation, we offer a 48 hour review period for most purchases (see exclusions below). The 48 hour period begins when your purchased item is delivered to your door. Usually, you'll know right away if something's not right and if that's the case, get in contact with us during that 48 hour review period and let us know. We'll help answer any questions and resolve any issues, but if a return is needed, we'll provide you with an authorization (RA#) and return shipping instructions. This interaction is extremely important, as any item that is returned without prior authorization will be refused and returned to you.

Returns must be shipped back to us within three days of the RA being issued. Items must come back to us in the exact same condition they were shipped out (i.e. no modifications to electronics, body, neck, etc.) All manuals, paperwork, tremolo arms, wrenches, etc. must be included or a full credit will not be issued. Any items not conforming to this policy will be subject to a restocking fee of 20% of the purchase price.

Costs to ship the item back to us are the responsibility of the customer. Additionally, original shipping fees will not be included in the refund. If free shipping was included in the original order, the cost we incurred to ship the item to you will be deducted from your refund. If the original payment method was credit card or Paypal, a 3.6% fee will also be deducted from your refund. Any exceptions to this policy must be agreed upon by Northwest Music in writing.

Exceptions

Custom orders of any kind are non-returnable and non-refundable. This includes custom guitars, custom wiring harnesses, and any non-inventory items that are special ordered.

Some special order or custom order items require a deposit. If the order is canceled prior to delivery, the deposit will not be returned to the customer.